Refund Policy

At Insane Chemicals, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Returns

You may return products within 14 days of receiving your order, provided that:

• The item is unopened

• The seal is intact

• The product is unused and in its original packaging

Products that have been opened or used cannot be returned for safety and hygiene reasons.

2. How to Request a Return

To start a return, contact us at
📩 info@insanechemicals.com

Please include your order number and the reason for return.
After approval, you will receive instructions on how and where to send your package.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are issued to the original payment method

• Processing times may vary depending on your bank or payment provider

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item or damaged item).

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos, and we will resolve the issue immediately.

6. Non-Returnable Items

The following cannot be returned:

• Opened or used supplements

• Products purchased outside the official Insane Chemicals webshop

• Items marked as final sale

• Digital products or downloadable content (if applicable)

If you have any questions about our Refund Policy, email us at info@insanechemicals.com.