Privacy Policy

This Privacy Policy applies to all website visitors, customers, and users of the online store operated by Insane Chemicals, located at:

Insane Chemicals
Wolmaransstraat 27
2572 EA ’s-Gravenhage
The Netherlands
KVK: 90853334
Email: info@insanechemicals.com

Insane Chemicals values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, protect, and store your information in accordance with the General Data Protection Regulation (GDPR).

1. Personal Data We Collect

We collect the following types of personal data:

Information you provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (optional)

  • Payment information (processed securely by third-party providers)

Automatically collected information

  • IP address

  • Device information

  • Browsing activity

  • Cookies and similar tracking technologies

Information from orders

  • Order history

  • Purchased products

  • Delivery preferences

2. How We Use Your Information

We process your personal data for the following purposes:

  • To process and ship your order

  • To communicate about your purchase or account

  • To provide customer service

  • To process payments securely

  • To analyze website performance and improve user experience

  • To comply with legal and tax obligations

We do not sell your personal data.

3. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Contractual necessity: to fulfill your order

  • Legitimate interest: preventing fraud, improving our website

  • Legal obligation: tax, accounting, and regulatory requirements

  • Consent: for optional marketing emails

You can withdraw your consent at any time.

4. Sharing Your Data

We may share limited data with:

  • Payment processors (e.g., iDEAL, credit card providers)

  • Shipping partners (for delivering your order)

  • IT service providers (hosting, email systems)

  • Analytics tools (for website statistics)

These partners only receive the data necessary to perform their service and must comply with GDPR.

We never sell your information.

5. Data Storage & Security

We implement strict technical and organizational measures to protect your information, including:

  • Encrypted connections (SSL)

  • Secured servers

  • Restricted access procedures

  • Regular security reviews

Your data is stored within the European Union whenever possible.

6. Data Retention

We retain your personal data only as long as necessary:

  • Order and transaction data: 7 years (legal tax requirement)

  • Account data: until you delete your account

  • Marketing consent: until you unsubscribe

  • Website analytics: anonymized as soon as possible

7. Your Rights (GDPR)

You have the following rights:

  • Right to access your data

  • Right to rectification of incorrect information

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object to certain processing activities

  • Right to withdraw consent

To exercise your rights, email us at: info@insanechemicals.com

8. Cookies

Insane Chemicals uses cookies to:

  • Improve site performance

  • Enable essential store functions

  • Analyze visitor behavior

You can manage or disable cookies in your browser settings.

9. Third-Country Transfers

If any service provider processes data outside the EU, this is done only with approved safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

10. Minors

Our website is not intended for children under 16. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

12. Contact Us

For questions about this Privacy Policy or your rights, please contact:

📧 info@insanechemicals.com
📍 Wolmaransstraat 27, 2572 EA ’s-Gravenhage, The Netherlands